When should I open a ticket?

First check Cantina, Cantina Docs, and this Knowledge Base.

Open a ticket when:

• A payment or withdrawal still looks wrong after KYC, a verified wallet, and at least one weekly payout cycle
• Wallet verification email or link still fails after the steps in this FAQ
• You need account help (email change or deletion)
• A disputed finding has had no movement for more than 15 days
• You have proof for a “they fixed my finding” claim (commit / PR / release)
• The new Cantina bounty website has a problem, such as login, the redirect, a click, or how the page looks. Choose Issue Type New bounty platform

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